Frequently Asked Questions

Account access problems
Since this is our new website, pre-existing Croscill.com accounts may have been deactivated. Please register again to enjoy the new Croscill-Living.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.

Purchasing is easy from our retail partners using Croscill-Living:

Placing an order
Ordering online with our retail partners using Croscill-Living.com is simple.

• First, browse through our selection of exciting products
• Then, select the item(s) you wish to purchase.
• Select a retailer, and click forward to their website to complete your purchase.
• Finally, return to Croscil-Living.com to shop for more great Croscill-Living products.

Security
Croscill-Living.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is encryption technology that provides security while information is being transmitted over the Internet. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

When you purchase from one of our Retail Partners, please contact the retailer you purchased from directly for their policy regarding the following:

• Changing or canceling your order
• Returns & Return Instructions
• Credit
• Shipping Options & Charges
• Order Status
• Track packages
• Payment Method
• Return Policy
• Security

Customer Service
Contact Us for a Customer Service representative.